How your information is handled
Privacy notice
This notice explains what personal information Simply Solved collects through this website, why, and what your rights are. Simply Solved is a trading name of Caitlin Taylor Limited (company number 12681104), which is the data controller. It is written in plain English on purpose; if anything is unclear, ask: info@simply-solved.io.
Who we are and how to reach us
Caitlin Taylor Limited, registered office 103 Cedar Way, Guildford, England, GU1 1JE. Email info@simply-solved.io or WhatsApp 07418 640617. We do not have a statutory Data Protection Officer; questions about this notice go to the address above.
What we collect, and why
| When | What | Why, and our lawful basis |
|---|---|---|
| You send the website enquiry form | Name, email, phone (optional), business name and type, existing website, your message | To reply to you and scope the work you asked about. Lawful basis: steps you ask us to take before entering a contract (UK GDPR Art. 6(1)(b)), and our legitimate interest in running the studio (Art. 6(1)(f)). |
| You send the wedding enquiry form | First name, email, phone (optional), your names, wedding date, venue, whether you want RSVPs, your message | Same as above. We ask for the date and venue only so the reply can be specific. |
| You email or WhatsApp us | Whatever you choose to send, and your contact details | To answer you. Legitimate interest. |
| You visit the site | Your IP address and browser details are seen by the services that serve the page (listed below). We do not run analytics, advertising or tracking. | Delivering the page you asked for. Legitimate interest. |
We do not ask for, and please do not send, special category information (health, religion, and so on). A wedding enquiry never needs it.
Who processes it on our behalf
We use a small number of suppliers. Each acts under a contract that limits what they may do with the data.
| Supplier | What for | Where |
|---|---|---|
| Wix.com Ltd | Hosts this website and stores form submissions and the contact record they create (Wix Forms and Wix CRM), and publishes the Journal | Wix stores data in the EU, Israel and the United States. Israel has a UK adequacy decision; transfers to the US are covered by Wix's standard contractual clauses (and the UK–US data bridge where Wix's certification applies). |
| Microsoft 365 | Our email (info@simply-solved.io) | UK/EU data centres |
| Google Fonts | Serves the two typefaces on the page; Google sees your IP address when the font loads | Google Ireland Ltd; may be processed outside the UK under Google's standard contractual clauses |
| esm.sh (CDN) | Serves the small script that connects the forms and Journal to Wix; the CDN sees your IP address | Global CDN; no personal data other than the request itself |
| WhatsApp (Meta) | Only if you choose to message us on WhatsApp; Meta's own privacy policy applies to that conversation | Per Meta's terms |
We never sell personal information, and we do not share it with anyone else unless the law requires it.
How long we keep it
- Enquiries that don't become work: deleted 12 months after our last exchange.
- Clients: project records are kept for the life of the engagement and then six years, because that is how long HMRC expects business records to be kept.
- Email: managed to the same periods.
The deletion is done as a periodic sweep of the Wix contact list and the mailbox, not left to chance.
Your rights
You can ask us to show you what we hold about you, correct it, delete it, restrict how we use it, or give it to you in a portable form. Where we rely on legitimate interests you can object. Email info@simply-solved.io; we reply within one month. There is no charge.
If you think we've handled your information badly, tell us first so we can fix it. You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.
Cookies and storage on your device
This site is built to work without cookies. The full detail is on the cookies page.
Children
This site is for businesses and couples planning a wedding; it is not aimed at children and we do not knowingly collect information from anyone under 18.
Changes
When this notice changes, the version and date at the top change with it. Material changes are noted on the Journal.